Support Moduleyazfex_app/route/tickets
Support Tickets Queue
Support queue analytics with open ticket counts in navigation badges, SLA pacing, and department distributions.
What Problem It Solves
SLA breaches start as slow first responses. Ticket dashboards make backlog and signals legible.
AI Layer Ready
This dashboard features automatic contextual integration. When YazFex AI is active, the assistant is injected into the side-panel, automatically reading these records.
context_bridge: tickets_loader.php
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Article view counts, customer search gaps, helpful ratings, and AI index status for article context.
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Staff and client bulletin archives, read receipts counts, and target audience distributions.